Support: Questions and Answers Detail
Q: Why is my high speed Internet connection slow?
A:
Customers using high speed EONI wireless or EONI DSL to connect to the Internet may have some special reasons why their high-speed Internet connection is slower than expected.
Frequently customers with EONI high speed services use a router and/or firewall that is placed between the Internet and the customer's computer(s). The router/firewall often have brand names like Linksys, NetGear, D-Link, Cisco, Asus, Buffalo, TP-Link, Monoprice, or SonicWall on them.
Here are some things to check:
1. Try shutting down all of your computers and unplugging your power cord to your router/firewall for 5 minutes. Then, reconnect power to your router/firewall, wait at least 3 minutes and then turn on your computer.
2. Do you have wires that connect your computer(s) at your location to the router/firewall or are you using some wireless connections inside your location to connect to the Internet. If you are using wireless connections within your location you should verify your wireless access point (AP) at your location is secured to prevent neighbors or people outside from accessing your network (who may access your files and other network systems without your knowledge) and using your Internet connection. Most AP are set to have NO security on them out of the box. This makes it easy for you to connect...but too easy for unauthorized people to connect and use your connection, slowing it down for you. Many makers of router/firewall units offer no charge technical support directly to you to help you secure your wireless networks. Try contacting the maker of your equipment...or you may hire EONI to do this work for you. If you are connected wirelessly to a router/firewall, it is possible that you may have a signal or interference problem between your computer and your router/firewall. EONI's free technical support does not cover troubleshooting the cause of signal strength or interference issues between your computer and router/firewall. Again, try contacting the maker of your equipment...or you may hire EONI to do this work for you.
3. Do you have more than one computer sharing your Internet connection? If so, try turning those other computers off and only using one computer to test the speed of your Internet connection.
4. Are all of your computers up-to-date with anti-virus, anti-spyware and operating system updates (like Microsoft Windows Update)? If you cannot say yes to all three of these questions you may have a computer that is infected with something that is utilizing a large percentage of your Internet connection causing your computer(s) to operate slower than expected.
For helpful tips on Internet safety, please see:
EONI SafetyZone
