Eastern Oregon Net, Inc.
The Internet Done Right

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Support: Questions and Answers Detail



Q: I tried to dial-up and connect and it keeps asking me for my password and username..
A: There are several common reasons why your connection may be denied:


1. You are not using the correct username and password. Usernames are all lowercase with no spaces. Passwords are case-sensitive meaning that UPPER and lowercase characters are DiFfErEnT. Most users should type their password with the CAPS lock key off.


2. You are attempting to dial-up with an email only account, try connecting with your primary dial-up account. Please see our explanation of the email only account.


3. Your account presently has a dial-up session active and you have not upgraded your account to support more than one concurrent session. Customer dial-up accounts ordinarily are allowed to have one dial-up connection in progress at any given time. Customers may have more than one computer configured to connect to EONI. However, only one computer can dial-up and connect at any given moment. This limitation is defined in your user agreement. If you wish to have more than one simultaneous dial-up connection to EONI please contact us to upgrade your account.


4. You have a billing issue that needs attention.
Contact the Eastern Oregon Net office nearest you to see if this is the problem and what needs to be done to get it resolved.

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