1. You are not using the correct username and password. Usernames are all lowercase with no spaces. Passwords are case-sensitive meaning that UPPER and lowercase characters are DiFfErEnT. Most users should type their password with the CAPS lock key off.
2. You are attempting to dial-up with an email only account, try connecting with your primary dial-up account. Please see our explanation of the email only account.
3. Your account presently has a dial-up session active and you have not upgraded your account to support more than one concurrent session. Customer dial-up accounts ordinarily are allowed to have one dial-up connection in progress at any given time. Customers may have more than one computer configured to connect to EONI. However, only one computer can dial-up and connect at any given moment. This limitation is defined in your user agreement. If you wish to have more than one simultaneous dial-up connection to EONI please contact us to upgrade your account.
4. You have a billing issue that needs attention.
Contact the Eastern Oregon Net office nearest you to see if this is the problem and what needs to be done to get it resolved.